Never Got to Stay!! A review of Econo Lodge Inn & Suites

I was appalled, simply appalled! I was treated like a criminal! I made a reservation for one night in a highly visited resort area expecting to have a room when I got there, but what happened was that I was stuck with NO room. The Operations Manager who was manning the front desk said my credit card had been declined and they had no more rooms. I knew my card would not be declined because I had just used it and after arguing with him for a minute he threatened to call the police on me! I was shocked at his demeanor!! I left and called my credit card people to find out that the reason my card was declined was because they input the wrong expiration date. You would think an establishment would try the card twice to be sure it was not input correctly, but I guess that never crossed their minds. I was also told that the charge had just been put through again and went through so I returned to the hotel and was told that was not true even though my credit card rep was on the phone with me at that very minute telling me it was true. Long story short, I was sent away with the worst treatment I have ever had from any hotel in the world! I went across the street to a MicroteI and had a great experience and encountered another couple at their front desk who had just had a similar experience at the Econo Lodge and were looking for alternate accommodations as well. I complained to the Econo Lodge Corp who forwarded my complaint on to the Lodge in question who sent me a letter offering me a 25% discount on my next stay... what a insult! And the letter was from the Operations Manager who was so very nasty to me in the beginning. Even though this Econo Lodge might be a nice hotel, two ladies were left on the street with no hotel room for the night due to their mistake which they refused to acknowledge. If I were you I would check, recheck and double check my reservation before and when you get to Gatlinburg. Their Operations Manager is not a nice person to deal with.

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Econo Lodge Inn & Suites
176 reviews