Never Again A review of Biltmore Hotel Oklahoma
I stayed at this particular hotel for almost two weeks while attending a class at the FAA Academy. Over this period of time, I was able to develop objective opinions of the accomodations, staff, and services provided at this hotel.
First, the initial impression one gets when walking in is that it is a class act. Nice lobby, several antiques and nice furnishings. All of this is a veil that covers a big hoax. The rooms were outdated in the seventies, are short on furnishings, have a musty smell (from a leaking roof). The intial impression of the room is that of one you would find at a Motel 6 for $19.95 (in the bad part of town). The House Keeping Staff, although fairly good a cleaning my room had little or no use for the English language, and even less for the "Do Not Disturb" signs printed in their own language. Very obnoxious when one works night shift and they insisted on cleaning my room every morning at 7:30 - 8:00 AM. I asked the day manager for relief, and apparently, the Housekeeping Supervisor's Policy overroad his own.
This hotel has no laundry accomodations other than dry cleaning. There were the usual laundry bags in my room, but no laundry services. I was directed to a coin-op laundry three miles away. No internet services are available although they were advertised. Too, the internet services were not available in individual rooms, but instead via RF link in the lobby area only. They were inoperative the entire time I was there, and had been for some time according to a more candid member of the staff.
To top it off, I was told that I could not recieve my paper receipt for room charges when I checked out. They had set up their computer systems to run a self-audit from 5:00 - 6:00 AM every morning. Several people were waiting in the lobby to acquire their reciepts as well. All of us had airplanes to catch, and understandably, were not pleased.
The other problem with this hotel is the apparent "quiet hours". They seem to start at around 3:30 AM when the busloads (six) of high school ball teams quit carrying on and running up and down the halls and end at 8:00 AM when the House Keeping Staff beats on your door!
They say that money is what makes the world go around, and there is no better example of that than this hotel. They want your money and have little time to offer much in return.
Do yourselves a favor, and choose somewhere else, like the Howard Johnson's across the street, or the Govenor's Suites, or Clarion Suites down the Street. They are about the same price, and offer superior accomodations and services.