Never again! A review of Hotel ZaZa Dallas

We arrived early (11:00 am) and understood that we'd probably have to wait until later to check in to our room, but we wanted to leave the bags. We were told their system was down and couldn't check anyone in anyway. We came back at 2:30 p.m. and checked the status of our room which was supposed to be on the club level. It still wasn't ready 3 1/2 hours later even though the front desk knew I was already in town. We had a drink at the bar, waited another 45 minutes and finally got a room NOT on the club level. We were given the privilege card (a complete joke), but still charged the club rate. Dinner at a very small Dragonfly was mediocre at best. The "pool party" went on until 2 in the morning. As if the stay itself wasn't bad enough, the bellman who took my suitcase away from me at the desk while I was checking out didn't even put it in the car that was waiting on us. They had to bring my suitcase to me at the car rental place!!! Ugh. This whole experience was terrible and I do not recommend this hotel.

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Hotel ZaZa Dallas
582 reviews