Never again A review of Grand Cayman Motel
We planned a vacation for the Sea Witch and at the last minute I could not go so I sent my 17 year old son, with his brother and their adult aunt. My son called and said the man at the counter was rude and incompetent when they checked in. They had driven 10 hours and the man not only did not welcome them or smile, he was short and terse when my son asked questions about the hotel and the surrounding beach areas. He first gave them a key to what he said was their room. They put the key in the door and some guy opened it from the inside and was furious because it was HIS room already. My son went back to the front desk and had to wait until this person was in the mood to fix it. I called down there today to try and leave a message for my son and the same man was rude to me. He could not remember what room he had put them in after giving them the wrong key yesterday...he never apologized, he didn't make conversation, he said he could not remember and didn't have any idea how to put me in touch with my son. I insisted we remain on the phone til he did. He was rude the entire time. Turns out they changed the reservation name to the aunt's name at check in with no record of the change. We will never ever book this hotel again. We go to Florida twice a year and have never had a bad experience. This person should not be on the afternoon shift as he is unfriendly, not helpful and acts like the guests are interfering with his life by being there. We will continue to visit Florida twice a year but will never stay at or recommend the Sea Witch to anyone we know. My son is almost 18 and unimpressed with this man's attitude toward guests. I am 46 and was not impressed either.
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