NEVER AGAIN!!! A review of Courtyard By Marriott Boston Copley Square
Where do I begin....
1. There was no hot water for one of the nights!!! While the hotel offered 50% the NEXT stay, they did this only after many guests complained. I had to persuade them to apply it to that stay, insisting there was no way I was coming back.
2. I was guaranteed a non-smoking room, yet the room the sent me to was clearly a smoking room. After I complained, they tried to tell me they don't guarantee non-smoking rooms. It wasn't until after I showed them a printout of the online reservation that they finally moved me to a non-smoking room.
3. Housekeeping was talking so loudly outside the room (either that or the walls are paper thin) that I was woken up by the chatter.
4. Do not follow the directions given to you by the Marriott website - I've been to Boston several times and I still had difficulty finding this hotel.