Never Again Hiltons A review of Hilton Americas - Houston
Book a Room for 3 nights $500.00 and got to stay for 1 night. No refund or coupon for another time nothing at all. We checked in on Friday night at 8:00 pm with our 2 small dogs which we paid an extra $50.00 for their stay. Saturday morning we left for AutoRama around 10:00 am and when we got back at about 4:00 to check on the dogs they were gone, needless to say I was having a panic attack so my husband called the front desk and they would not tell him anything but that the manager would be up to see us shortly. She got to the room with our dogs and informed us they could not stay there that for 1 they were disturbing other guest and also they could not be left there without one of us there. we could not very well take our pets with us to the autorama since no pets or aloud. so this meant we had to leave. without any refund at all and still charged us the $50.00 for the pets for 1 night.
After this I would never give Hilton Hotel Chain a cent of my hard earned money again. I will stay at the motel 6 first. They do not care about their customers at all just get the money and their thru with you.