Never Again at Holiday Inn! A review of Holiday Inn Express Boston

The hotel assured us it was family friendly & safe. It was neither.

Very late, my husband & I saw someone skulking around the parking lot.

We informed the security (who was watching TV) & he did nothing. At 7AM we were informed are car was broken into (they bashed out the back window & stole our Christmas CDS). The hotel manager would not speak to us. The desk clerk asked us to sweep up the broken glass in the parking lot. We asked to borrow the hotels Shop Vac to get the broken glass out of our baby's carseat & were told no-it might damage their vac. My son had to sit on a blanket over tiny shards of glass. The homeless were waking the parking lot in the AM -like it was a home away from home. We were told by the police that this hotel had frequent break-ins in the parking lot & the area was questionable. All this on Christmas Eve! We tried to contact the Hotel's Corporate headquarters & were treated like dirt. Never again at Holiday Inn! It is our Mantra.

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Holiday Inn Express Boston
490 reviews