Needs some TLC (and a new chef) A review of Hilton Anchorage

We stayed at the downtown Hilton Hotel in Anchorage Alaska two nights in May 2005 prior to a cruise. The hotel had all the usual Hilton lobby things, and people bustling about, but we were told on the phone the night before that we were looking great to get an upgrade, yet when we checked in they were full with a woman's conference. (Hmm..those pesky conference's are booking at the last minute again I see)

We paid and got in the elevator. THe doors opened on our floor, and I stopped my wife from getting out as the scrapes on the wall, the worn carpet, and the poor state of the room door exteriors made me think the elevator had stoppedo n a service floor. Nope, after checking it was indeed our floor. Entering the room was a relief, as the beds and furniture looked clean and better, but there was a large "gum deposit" ground into the carpet right in front of the desk/table area.

We had arrived late and called room service. Food was good, but $3.50 each for two cans of coke was a rip-off. They could have told me it was only $1.25 each in the machine on the floor. Then they had charged me a whopping 19% gratuity, and the delivery lady still hung her hand out for a tip! I tipped not realizing she wound up with about 35% on my order.

The beds were great. Best I have ever slept on. The front desk was helpful and the coffee bar was nice. As it was our 30th anniversary, we made a reservation at the "Top of the World" restaurant in the Hilton. A mistake in my book. Being from the midwest originally, we unfortunately saw nothing on the menu to our taste (a clue guys? We all don't want to eat French on vacation?) and we said thanks but no thanks and rose to leave. Suddenly there was prime rib available that was not shown on the menu. We said ok, that might work, but they offered mashed potatoes saying they had no baked. (mashed with prime rib? huh?)

We said ok, ordered the prime rib and mashed potatoes with veggies of the day. The prime rib must have been left from lunch, and the "mashed" potatoes were slices of half cooked pototoe with cheese melted on top. (Thats augratin to us, not mashed, but cooked is much better) The potatoes were inedible, and the meat tough and dry. No au jous, to help the meat either. A better than $60 meal that I would have had a hard time paying $20 for. We professed our thoughts on the food, and no offer to adjustthe bill, no offer to replace the food, just an offer to provide carry out containers (Hello? We didn't not eat because we liked it! Are you deaf?)

All in all, the beds are warm soft and the best ever. The stafff is great. Don't let the rough appearance of the halls bother you. And don't order soda from room service, or eat in the restaurant upstairs and you will have a fine time. Its close to shopping, and adjacent to the Saturday swap meet or farmers market. It's close the the Alaska Railroad too. I'd stay again, but would somebody get the gum out of the carpet please?

Reviewed by
Hilton Anchorage
588 reviews