Must be seen to be believed A review of Hyatt Regency Cincinnati

This was a fine establishment that anticipated our every need (incorrectly), as demonstrated by such gestures as leaving the last occupant's used soap on the tiled floor beneath the vanity (should we have used the new soaps up, I suppose, and wanted for more, and perhaps in an effort to compensate for a lack of any other toiletries, i. e. shampoo), providing for our security by installing a door from the parking garage that, after 8:30 p.m., requires keycard entry (and, for added security, the keycard machine doesn't work, so you are effectively locked out and have to go back down to the street to get in the hotel--ladies and gents, don't go this one alone, the skywalk is pretty spooky and there are lots of corners you could get trapped in)--a walk which supplements the fitness area with pool and hot tub (a bucket and a thimble, filled with water). I also enjoyed the bizzare quirks demonstated by the elevators and the leisurely service at Champs (an on-site sports bar-restaraunt) which assured me that I would be welcome to linger all night.

The hotel also offers luxuries like robes, but if you can't stomach the stained towels (mine had big rusty circles that reminded me of my frequent childhood nosebleeds, but we threw the stained ones out back home), then you may feel such a service would benefit you.

Our complaint about being shut out of the hotel due to mechanical failure on the skywalk was met with the explanation that "The keycard entry never works," (as if to say, 'what do you want, a cookie?') despite the posted directions on both sides of the door. We considered leaving after one night, but we would have had to go home and curtail all plans.

I recommend this accommodation highly to those who feel generally unentitled to even the most mediocre of service and facilities or who find the silver lining in every cloud and enjoy having to do so. As for me, I feel entitled to a refund.

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Hyatt Regency Cincinnati
138 reviews