Most unpleasant stay A review of BEST WESTERN Capitol Reef Resort

My wife and I were touring national parks of SouthWest USA by car. We stayed at many excellent hotels based on the views of other travellers given on Tripadvisor. This hotel was our one really bad experience and was unfortunately again based on other reviews. I notice now that the first very good review is based on staying in the SUITES which is a completely different part of the hotel complex.

Things began badly at check in when not very interested staff accompanied by a very large dog allocated what they said was a quiet room on a lower floor. First mistake - do NOT accept a lower floor, they are noisy. You hear the people above walking around and very noisy plumbing. We were told the internet on which we were depending for links with the UK was not working.

Next morning we requested a quieter room on a higher floor and found the manager "Trey Brasil" (I believe) at reception. He rudely informed us that he had never had complaints and did not care if we moved on elsewhere. This put us in a difficult position as we had paid for two days and organised activities that day. Luckily another staff member allocated us another room which turned out to be quiet. The manager said internet was now working. I tried it and found it was still not working properly.

That evening we found the lid of the coffee jug (needed before one could make coffee) was missing. We asked reception for one and she said it would be there shortly. It did not appear. Next morning we asked why the lid had not materialised and we were told she couldn't find one but hadn't bothered to tell us. We tried the internet again but it was still not working properly.

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BEST WESTERN Capitol Reef Resort
556 reviews