'mom is this a 'flea-bag'? A review of BEST WESTERN Stevens Inn

My family and i had planned a trip to Carlsbad since Feb. so off we went! Whenever my family and i travel we always need a larger than normal room becuase we are at least 5 of us and sometimes 6, so we were very excited to find such a reasonable deal for a "mini-suite". that is what a very polite Monica called it when she made our reservation.

We arrived on friday the 27th of May, and the hotel was understandibly busy, we checked in and drove arround to the extreme back side of the hotel (the "new" part). We opened the door and my 7 year old daughter looks inside and says," mom is this a flea-bag?" i laughed and tried to put on my best-well this will have to do face.

The room smelt like old musty carpet, it was completely dark, it was dirty, i cleaned the toilet, and when we realized that we needed a pillow for the "sleeper" sofa and called for one it never arrived, despite going to get it ourselves and 2 subsequent calls to the desk.

The next morning the breakfast buffet was horrible, the food was cold and flavorless and service was well lacking to say the least.... we checked out as soon as we could and went on to the caverns. i am writing this review and i have also called the hotel so that improvements may be made.

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BEST WESTERN Stevens Inn
295 reviews