Misleading website, tacky furnishings, third tier service A review of Sheraton Suites Country Club Plaza
This place is pretty dismal. Be wary of any hotel with "self-park" and find your way, lobby decorations screwed into the tabletops to prevent thieves, and "silk" floral arrangements to save money but add a touch of "glamour". Staff was ok, but linens were terrible, a dust ruffle was missing on one of the beds, there wasn't a piece of furniture that didn't have to be there ( coffee table, but no end tables). Just plain shabby. Room service took an hour and did not include half of items ordered, waitron said she could re-order the missing items, at that point "no thanks". Extra $20.00 for Plaza View included the parking structure of the office building next door, that was about it. Sheraton website described a variety of room layouts so I booked the most enticing sounding one, when I complained that I got the Standard Suite the desk told me "every damn room in this hotel is exactly the same".
This hotel is a motel on steroids, and a pretty bad one at that.