Marriott Resort and Beach Club - reconsider! A review of Marriott Kauai Resort

We stayed at the Kauai Marriott Resort and Beach Club in early August 2003. When we arrived our room was not ready, nor was it ready when we came back at 5 pm after touring the entire island and taking our time.

The staff did not apologize, nor give us any preferential treatment.

As a platinum member, it is not unusual for me to get room upgrades but I believe we got a downgrade. We were on the 3rd floor with a view of the kid's pool. We had paid for a pool/oceanview room but from our room we could hardly see anything.

The room was not very clean, nor was it kept clean during our visit.

Also, we used the snorkel rental at True Blue. They had run out of equipment and sent us over to their "sister" shack at the Waiohai. We were told all would be sorted for a week's rental but when we arrived the guy wouldn't let us take the snorkels for more than one hour. He was also extremely rude. Bring your own snorkel equipment or go to Bob's!

I wouldn't come back to this property any time soon. Also the architecture doesn't suit Hawaii. It's gaudy and needs to be updated.

Is it Hawaii or Europe?

Reviewed by
Marriott Kauai Resort
1594 reviews