Maria Prag...nice hotel horrid service! A review of Falkensteiner Hotel Maria Prag

The hotel has been beautifully appointed and lovelingly retored. The service is lousy. The service is no where near the four star mark given to this hotel. The reception area staff are snotty, act as if you are the ugly American constantly interrupting them, intruding on their conversation with bell man, fiends on the phone, etc. I finally had to involve the management who helped somewhat, but was told that the rude, problem employee I was having difficulty with (No language barrier here, the employee went out of her way to be aloof), was on her last day. I advise the manager should send the employee home due to her rude behavior. This gave a most unpleasant feeling on an American's first trip to Prague. With this experience combined with other nightmarish encounters, I may never visit Prague again!

Take your money and go to the Renaissance!

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Falkensteiner Hotel Maria Prag
483 reviews