Marginal at Best A review of Sandals Emerald Bay

If it weren't for the magnificent beach and crystal clear waters, this hotel would not garner much attention. We were there for five nights this month and our experience was mediocre at best. Having stayed at a number of Four Seasons around the world, this one is not up to par. It started with our $800/night Oceanfront room. We were on the ground level and because the floors are tile, we could hear the people's booming footsteps in the room above us all the time. It was like the bass boost coming from a car. On our third night, the power kept going in and out on the island, causing the clocks, phone and A/C in the room to all beep very loudly and reset in the middle of the night. The Concierge is very poor ( I agree with other posts). We tried to go on 1/2 day sail each day, only to be told they didn't have enough people to fill the trip! We had to go to the desk to find this out. I second a lot of the other opinions - food is fair - very limited and expensive.

There is an abundance of staff, but it basically amounts to a handful of "outside"(aka European and American) Four Seasons staff that have been brought in to train the local Bahamian staff. It's like Hospitality 101 all around the resort. It's never fun to be the "trainee's" subject.There was no "beeping" or construction interruptions. They are building some units on the bluff to the left of the resort, but we could not here it. This is Four Seasons light. I think we just came too soon.

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Sandals Emerald Bay
1779 reviews