LOVED this hotel A review of Sheraton Suites Chicago Elk Grove
I must say, I LOVE this hotel. We stayed here before our trip to Jamaica. We decided to do the park and fly, and the hotel has a free 24 hour shuttle to O'Hare. We were pleasently surprised when we arrived at the hotel and were greated by the most pleasent staff. They aranged for the shuttle to pick us up for our flight, and it was there waiting on us...even when we arrived 10 min. early! The rooms are spacious----LOVE the two room set-up. The bed is the most comfortable hotel bed I have ever slept on. When we arrived, we noticed there was no remote in the room (no big deal)so we called the front desk....they appologized profusely, and said they just replaced the tv's and would have someone up there shortly with one. Literaly 1 minute later there was a knock at the door and there was our remote. 5 minutes later the front desk called to make sure we received it and sent up a complimentary fruit plate for our inconvenience! Like I said it was no big deal, and we certainly made no fuss about it, but they get an A+ for customer service in my book! Will definately be staying here for future flights from O'Hare!