Loved the service and detail to attention A review of Crowne Plaza Downtown - Northstar
My 3 day stay was absolutely great at the Crown Plaza. From the time I arrived being greeted by friedly smiling faces w/ a warm welcome to the time I left. The hotel is spotless and so very clean.
The staff is exceptional and very knowledgable. My service was superb. The one occasion in particular was the a.m. lady called Marlene (Marla) that was in charge of the meeting rooms. She welcomed everyone every a.m. with a chipper, friendly, sincere "good morning". How could you not have a good day after meeting her. She proceded to make sure all of the food and beverages were accomodating to all of us. She went the extra mile for me when she found out my Crystal lite was accidently tossed. I was amazed to find a new package after our break. I never would have expected that---and I really was not upset it was gone.I was simply teasing the leaders that they drank it on me and Marla over heard the conversation and hunted for it until she realized a staff person probably thought it was garbage. Which is so understandable. For her to take the time and the "care" was and is so memorable to me that I am still telling my family and friends about the sweet, kind, thoughtful lady that made my day better each day.
After lunch she gave us a great tour of the womens' wing and gave us some great other information about the hotel. She is a jewel--hang on to her.
The gentleman that helped w/technical problems was another great employee (Jim I think is his name)he was informative, friendly and sincerely of great assistance.
The food was fresh and quality everyday. I ate 2 salads everyday for lunch. Simply because I could not decide and they were all so great so I am glad I ate 2 every day.
Thank you for a delightful, unique, and memorable experience. Keep up the outstanding job!!!
P.s. I come from a hotel family and have been in the hospitality real estate business for 36 years. I know quality and I know perfection and how hard it is to get. I commend all of you for achieving that and truly knowing the definition of "hospitality".
Have a super-terrific day!!!