Like the Original Ritz better A review of The Ritz-Carlton Boston Common

When in Boston, my husband and I usually stay at the original RC, but decided to stay at the Ritz Boston Common this past weekend. It's hard to compare the 2 as they are very different. The original RC is old world style and rich and lush. The new RC is more modern and hip. I thought the service at the new RC wasn't as good as the original. For example, we booked our trip through amex platinum, where you get an automatic upgrade if available. The reception desk attendant told us there was no upgrade available. I told her that was impossible as I had gone on line in the a.m. and there was MANY rooms available. She immediately upgraded us to a suite. That kind of thing REALLY bothers me. That's not good service- we shouldn't have to even ask for something like that. Our suite was very spacious and nice- room service messed up our order, but nothing dramatic. My biggest complaint is that you don't feel like you are a "special" guest at the new RC, where you do at the older one. Perhaps its b/c the older one has more seasoned employees, whereas the newer one has a younger staff to work with its younger clientele. My husband, BTW, loved the new RC, as the feel and decor was more his "style." BTW- we're in our mid 30s.

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The Ritz-Carlton Boston Common
444 reviews