Like Night and Day A review of BEST WESTERN PLUS The Normandy Inn & Suites
The Best Western Normandy is a decent hotel, with a fair location in Downtown Minneapolis. It was an easy walk to the Nicollett Mall, though there was not much in the immediate area. The hotel has some nice amenities like cookies and milk each night and an indoor pool. The problem with this hotel is it's staffing, and in particular it's night staff. While I had no problems with the day staff, the night manager was frequently rude to myself and others, as I observed, and his assistant wasn't much better. He was extremely ineffective at both customer service and fulfilling even the simplest request. I am not the type to complain or to make myself difficult to staff, so I felt it was especially out of line. The day staff, however, were fine, and one man in particular was excellent. Still, I would think twice before staying again.