LAX Hilton OK but beware of the front desk clerks. A review of Hilton Los Angeles Airport

We stayed at the LAX Hilton twice in the past eight days. Like the other reviews I booked on Priceline and got a great value of $40.00 per night. Prior to my arrival I called reservations and requested a non smoking king room. Upon arrival the front desk clerk told me it wasnt's available. Since I was checking in quite late, that was fine. However at the tripp we stayed there again, this time I phoned reservations again, confirmed my room, upon check in I was told again it was not available at 6p.m. When I questioned the same clerk who I had dealt with the first time, she rudely informed me that when you priceline a room be happy with what you get. Hmm...could it have been that the NBA All Star game was in town ant the rooms were going for $169.00? After I threw a complete fit, I received the room I requested. I then double checked with reservations who were extrememly polite and helpful and I did have the room reserved and that puting me in an inferior room was not the front desk clerks decision. I filled out a comment card at the hotel and alerted the management complete with employee names. Next time I head to the LA Area I will avoid this hotel like the pague. I would much rater pay more and deal with polite and business like staff.

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Hilton Los Angeles Airport
1304 reviews