Just ok.... A review of Ramada Plaza Omaha Hotel & Convention Center & CoCo Key Water Resort
My family stayed in this hotel from March 25 - 27, 2005. Let me preface our family by saying that we have stayed at quite a few hotels in the past...actually just returned from Mexico. We are not too particular, just want a clean, well kept hotel. We were only here for a relaxing weekend. No plans for the zoo or anything...just hanging out. We had a gift certificate for a two night stay, pizza party and free breakfast.
Overall, I would just consider it an average hotel with exceptional service, for the most part. We checked in on a Friday evening (during spring break week) and received pretty much the room we had asked for. It was not pool side but pool area. If I had to ask for another room, I believe I would ask for one that is a little farther away from the pool. It is pretty loud in that area and kids were in the pool until 11:00 pm and then again at 8:00 am. As far as the room goes, it was really just ok. The bathroom was the worst part. There was paper peeling off of the wall, the shower did not drain for about 10 minutes after the shower was over and the tiles were not the cleanest. The room itself was just your standard size...nothing fancy. The kids had brought the ps2 for some extra entertainment in the room and weren't allowed to hook it up because of a block they put on the tv...making sure you purchased the use of their games on the tv...kind of a real bummer! They of course were not able to watch any movies through it either. I suppose this isn't all that uncommon, we just had never ran into this.
The "holidome" area was pretty nice. Nice, big pool and seemed to be really clean. Never saw any "junk" floating or laying around poolside. The kids were well entertained for several hours over the two night stay. We also had a great time with the fooseball and mini golf. One thing we didn't like was having to go clear out to the front desk to check out the putters, balls, and towels. We thought that for this busy of a weekend they could have possibly used the area right outside the pool for checkout. The front desk is not real close to the pool. Wasn't a very good image of people checking into the hotel while kids/adults are waiting for towels, balls etc. Might be something they could think of for busy weekends. We did like the security people walking through the area frequently. Kept some of the "rough" housing to a minimum.
As far as food goes, we were really impressed by Benton's breakfast bar. We had excellent food and excellent service. I believe our waitress was Candi. She did a wonderful job of everything we needed. The food was all fresh and very good. The pizza/onion rings we ordered from service was just ok. Kind of funny how an order of $3.95 onion rings ended up costing us $8.00. Guess we could have been a little less lazy and gone to the restaurant. Oh well. Pretty cheap meal none the less.
Overall, I am glad we only spent the $50 on the gift certificate at a carnival for this reservation. I am not sure what the regular rate is but I would not have been pleased if it were $100 per night. They could definitely use some updating all over. Cleanliness in the rooms/hallways could be a little bit better...but nothing was terrible.
I would recommend checking out other hotels in the same price range if you are looking for somewhere to stay.