It is old and smells A review of Island Travel Inn

I was very disappointed when I arrived the hotel. The lobby was very small and there was no washroom on the main floor! I arrived earlier than the check in time and asked if we could leave our lugguages in their luggage room or check in earlier if my room was ready. Of course, no room was available for early check-in. Also, we could leave the luggages there but still needed to show up at 3pm to bring our own lugguages back to our own room, the cleaning lady would not do that for us!!!

Our room had a very bad smell and the furnitures, bathroom and beddings were old. I could see rust on the door hindges. There was no hair dryer provided. When I booked the hotel, I was impressed by the king size bed they promoted, but was very disappointed because the mattress was old, you could see that both sides were pressed down after tear and wear, while the middle part of the bed was still firm.

I understand that Victoria is a tourist area and definitely the price for hotel room would be higher than average. However, to pay more than $120 for a room like this is not convincing, I would say it only worth less than $80. If you want to relax and enjoy the harbour view, pay a little bit more and book the hotel room near the harbour.

Check-in and check-out times are advertised on all promotional and booking sources. We can accommodate an early arrival at a reasonable time, unfortunately, you checked in a bit too early during one of the busiest times of the year. It would have been unfair to place you in a room that was not entirely ready for occupancy. The smell you noticed was the citrus-based disinfectant we use to ensure that all rooms are in the highest state of cleanliness. The citrus smell may seem strong at first but as you most likely noticed, it dissipates very quickly after it is applied.

I spoke personally with the manager regarding moving your luggage. None of our room attendants were available to take your luggage to your room, immediately, once it was ready for you. The fact that you did not request that your luggage be moved may have contributed to the concern you noted.

I've gone over your assessment, calculations and subsequent rate recommendations for our rooms. All Traveller's Inn locations work very hard to maintain the wonderful ratings we have been assigned by the governing bodies that oversee the tourism industry locally, nationally and internationally. We are continually being recognized for the quality of accommodation we offer at the reasonable rates we charge.

Reviewed by
Island Travel Inn
36 reviews