Indigo hotel poor choice A review of Hotel Indigo Dallas Downtown

I just returned from a trip to dallas. Our stay at the Indigo was Okay at best. When I arrived the check in was curb side and no place to park so I circled the block for about 15 minutes waiting for a space to free up but w/no luck. Two of the spaces were occupied by their own shuttles. In addtion, the weather was quite cold so the valets were inside and nowhere to be seen.

I parked on a side street and walked to the hotel in cold and rain where I was told I could not check in for 2 hours so I had a mediocre lunch at their cafe and waited until 3 to check in. I reserved a king suite about a month prior. I was given a room that was literally across the hall from 4 elevator doors. I requested another room and was told 2 different things. One was that they were all located across the hall from elevators or a little later I was told that the other rooms were already taken and this was the only king suite left. (Remember I was told I could not check in before 3 so I checked in at 3). They were several other problems including a technical problem that would not allow them to print room keys so I was escorted to my room and the gentlemen assigned to escort me was on the phone and could not hear me tell him he opened two rooms that were not mine one of which had a do not disturb sign on the door. I could go on but I won't. I would not stay at this hotel again and wouldn't recommend it.

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Hotel Indigo Dallas Downtown
456 reviews