In hot water - Not! A review of BEST WESTERN PLUS Hood River Inn

Stopped in to see about a room on Sep 26, and took one of the last rooms available. Beautiful riverview and one of the largest rooms I have ever seen! Hotel was sold out for the 27th, but we put ourselves on a wait list to see if anything would open up. Much to my surprise, there was no hot water the next morning - a boiler blew up! I was told that a repair man was on his way and to hold off for an hour or so. The problem was not resolved and we could not get a room for the evening - so we had to check out without the benefit of a shower... this presented a real problem since we were off to a wedding and wanted to look our best... the management apologized, but never offered to give us an option to resolve the problem...... Given my years in customer service, I would have offered a late check out hoping that the water problem would be resolved. I felt the staff did not really care about us, and in this day and age - customer satisfaction is everything... if you want to stay in business - or have repeat business

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BEST WESTERN PLUS Hood River Inn
1180 reviews