Ignore This and Other Negative Reviews at Your Own Peril A review of Indian Wells Resort Hotel
If you care enough about where you stay to be reading this, STOP, and
if you have already made a reservation for this dump, cancel it. If you
made your reservation through Priceline, like me, seriously consider
taking the loss and booking somewhere else. If you decide to ignore me
(like I did with the other reviews below) then at least take my advice
and bring your own food, your own earplugs, and a can of Lysol.
First, whoever wrote the positive review is either highly delusional, a
manager or owner of the hotel, or both.
As a business owner myself (not in the hotel industry), I'm sorry to
slam another business, but this place is flat out awful for a hotel in
The staff were very friendly and accomodating, but the facilities leave a lot to be desired for a hotel that calls itself a resort.
The lobby must have been nice originally but is not only dated, but
dirty. Glass wall were spotted and grimy, and the brass looked like it
hadn't been polished in years. We got off the elevator and a corner of
one wall in the hall looked like it had been bashed in with a cart. I
understand if you can't get it fixed that day, but the broken plaster
was still on the ground the next morning when we checked out early.
The room was very dated. A tiny TV with a small selection of movies,
1980's furniture, a crack running the entire length of the ceiling, and
road noise that sounded like Hwy 111 was running right outside our
window- though we were not on the side facing the road directly.
The room smelled, the sheets smelled, and two of the three food items
in the minibar (how can you have a minibar with only three things in
it???) were past their expiration date!
The bathroom was relatively clean, though the wallpaper was peeling,
one of the faucet handles was broken (it would sping when you turned
it) and the drain was corroded.
The workout room was a joke- another throwback to the 80's- tiny, with
three old pieces of equipment in a cramped space that looked like a
converted hotel room.
We checked out after one night and stopped in the continental breakfast
on the way out. It was about what you would expect at a Howard
Johnsons. Edible, but pretty bare bones. At least the food hadn't
expired (we hoped).
PLEASE...don't do what I did and ignore this or hope the positive
review is true...it's not...Save yourself and your vacation before it
is too late :-)