If a Courtyard could be Five Stars, this one would! A review of Courtyard By Marriott Boston Copley Square
Absolutely amazing staff! All young and very professional. Genuine smiles, hospitality you're used to in the South, not a city like Boston. You can't walk through the lobby without receiving a warm greeting and offer of assistance. Everyone remembers your name, even if you haven't seen them in a few days. For a busy city hotel I have no idea how they do it.
The rooms are beautiful. Just enough space, ergonomic work area and a bed and linnen package that is to die for! Had a hard time leaving it in the morning. The bathroom/shower area are bright and sunny. My room had a view down the street where I could sit and watch shopers all day and night and catch a glimpse of sail boats from between the buildings.
Juljana, their "Experience Specialist" is like a concierge but much, much better! She helped us with tickets for the Trolley Tour, suggested the best restaurants and areas to visit, and gave us tips to avoid typical tourist traps. She even called us in our room after each day to see how we enjoyed the activities we'd been to earlier. There is this great ice cream place within walking distance (JP's?), perfect for a late night sweet tooth attack.
Best of all, my partner worked behind my back with Juljana to arrange a romantic gondola ride one evening with wine and cheese and everything! How they did it without my finding out? Juljana actually called our house a few days before we arrived. When she found out it was our anniversary she made suggestions and took care of all the details. Wow!
The parking was a bit confusing when we arrived, but the staff said they'll have a valet parking service in a few weeks. We look forward to coming back in the winter and seeing the city decked out for Christmas.