I knew better than to stay at the Westin...... A review of The Westin Crown Center

My wife and I live in KC and on special occasions we have dinner and spend a night out. We have never stayed at the Westin Crown Center due to many bad reviews and the resturant is sub-par for it's prices. We decided to try it anyway as my wife wanted to do some shopping at Crown Center. Let me just say, we still haven't spent a night there nor will we ever. I booked the room aproximately 3 weeks in advance. I was confirmed for a King size bed. non-smoking room. Upon arriving to check-in, I was informed that room I had confirmed wasn't available.

The only room they had to offer me was a two-double bed smoking room. I thought surely there was some alternative. I spoke with the manager of the hotel. I was offered no alternatives. All she could offer was "I'm sorry" we don't have your room. I inquired as to why I wasn't contacted so we could make other arrangements (they had my phone number). This is not their "policy". I wasn't even offered a discounted room at a later date. If you are coming to stay in KC, do yourself a favor and stay on Plaza. My wife and I have stayed at the Raphael on multiple occasions and it is fantastic.

Reviewed by
The Westin Crown Center
1339 reviews