I'd rather sleep in a box on the street! A review of SeaPort Marina Hotel

I've stayed in some dumps before but this one tops the chart. Despite the fact that my group could show copies of their confirmation of a room reservatin for *5* rooms, they gave us *3* then refused to give us more than one rollaway to compensate for the lack of two rooms. THEN, when we found that the hotel only had two towels a room we made a phone call asking for enough towels for the people in the room, we were told in 5 phone calls all about an hour apart that someone would be right down with towels, finally, the next morning I made a trip to the front desk to get the towels and was told that they couldn't give a room more than two towels. I reminded them that they had forced us to put 4 people to a room and was lectured by the woman at the front desk about how they were doing the best that they could. Finally after a good 45 minutes of arguing with two different women at the front desk I finally pointed out to the woman that I would stay up there all day arguing with her untill I got the towels. After realizing I was serious she had some housekeeper pull towels from a vacant room (the same vacant rooms they'd denied having when they'd messed up our reservations). We had to go through that ordeal for towels every night we were there and had to argue with 4 different people. It was horrible. In addition to the reservation and towel messes we also found one of our rooms totally uncleaned one night, called the front desk and were told someone would be right down. Needless to say the room never got cleaned. On our first day of arrival a woman had lost a tampoon in the swimming pool, as of 5 days later when we left the mess was still there. The rooms themselves were no better than the service. Though the hotel claims the rooms have been renovated I'm not sure where they get that, the tile is falling apart in the bathrooms, the carpet was so filthy that if you walked in white socks you left the room with black bottoms to them, the rooms have a horrid odor, the sidewalks outside of the hotel had broken bottles on them that weren't cleaned the whole time we were there. In adition to this, when we asked for the information to contact the owner of the hotel (thinking that they are most likley unaware of the state of the hotel) we were told that she lived in Tiawan and that they could not/would not give us her contact information. In short, no matter how you stretch it the place was a dump. We've filed complaints with the better buisness beurau, the long beach board of tourism and the chamber of commerece. Don't fall into this hotel's trap it should be torn down

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SeaPort Marina Hotel
81 reviews