I can NEVER contact the reservation agent A review of Massanutten Resort

I see this ski resort in their webpage and finally I decided to book this one for my vacation in US. The only way that I can make reservation (according to what they told me from my enquiry through email) is to call them during Mon-Fri 9:00am - 5:00pm (Hong Kong time 10:00pm - 6:00am). Okay I then tried to call at night (I called until 5:00am in Hong Kong) in Hong Kong but everytime I called, it went to the vocie messaging machine. I left message and ask them to call back, but I recieved no phone call for 3 working days. I sent them email for reservation, but I didn't get a reply either. I don't think it's the right attitude to ignore their potential customer this way and in e-business world, why didn't they just simply make a online reservation? Unless they don't really want to do business with people outside US.It will be my second visit to US. My first trip was to west coast 1 year ago and I was satisfied with the hotels booking online. To all people living outside US, don't consider this resort unless it has improvement on its reservation process

Reviewed by

More great choices in McGaheysville

Search for more deals in McGaheysville

Massanutten Resort
815 reviews