Hyatt Still has Some Bugs to Work Out A review of Bonaventure Resort & Spa
We stayed four nights at this hotel, which is a completely renovated property. The main building does not house any guests. There are many separate buildings on the property surrounding the main complex as well as Elizabeth Arden's Red Door Spa.
The hotel is located in a residental, quiet neighborhood and we felt safe (although I did put a bar stool up against the exterior door at night).
On our first morning we ate in the hotel's dining room, but the prices were high. The next three mornings we ate at a local breakfast/diner, which was hopping with the locals...inexpensive, and good. We did not eat dinner in the hotel, as we were out of the area doing our tourist thing.
Housekeeping needs to pay attention to details. For instance, hand towels weren't replaced, nor was soap, mouthwash, and facial tissues. I had to call the Housekeeping Department and they responded within an hour and a half.
It is very clean, but then again, it is a brand new facility. Lots of work is being done currently on the grounds and there is a section of buildings that are still under renovation on the property.
The largest pool with the waterfall is heated, but small pools on the property are not heated. The pool area is lovely, but someone (houskeeping?) should find a different way for the staff to wheel dirty clothes (or whatever is in the bin), back-and-forth across the pool area where guests are sunning themselves on lounges.
There is a computer station with a printer in the main lobby, but you cannot access the Internet. The only web sites you can access are the airlines, so that you can check-in on line and print your boarding pass.
IMHO, I think a hotel of this caliber should have Internet access for hotel guests who don't lug a laptop around with them. If this service was available, I would have be able to log in and find out our AA flight was delayed by two hours.
If they hang their Hyatt shingle out, they must start running this place like a true Hyatt property.