Hyatt is rude A review of Hyatt Regency Crystal City
Hyatt Crystal City has the worst staff of any hotel I have ever been.
I am 32 years old and even though I look my age, had registered at the hotel, they had my credit card on file... I couldn't even get a glass of water in the lobby.
I was so tired to go to the room and get my ID.
I was completely hassled, the manager was rude, so was the stuff, they said they didn't believe me, that I look 19 or 20.
I feel like at a 4 star hotel this is unacceptable.
I travel so much, and NEVER experienced anything like it.
The rooms smelled like smoke, the carpets were dirty, the Pepsi machine wasn't working, and the Air conditioning was not good.
The restaurant service was also slow.
The shuttle to the metro and airport was excellent, as well as the great price.