Huge Disappointment! A review of The American Club

My husband and I visited Kohler for our anniversary based upon rave reviews from friends and colleagues. Upon entering the Kohler property we were almost instantly disappointed as it resembles a huge office park. We stayed in the Main hotel and although the staff and their service is gracious the hotel itself is in grave need of updating. The carpet in our room was stained and for how well Kohler's reputation is in regard to their bathrooms the bathroom in the room seemed old and dingy, particularly the tub. We went to look at the menu for the Immigrant room and again were unimpressed. It seemed to be very average food with extremely above average prices. My husband and I live in the city of Chicago and dine out frequently at more high end establishments and Kohler can not be compared. At this point we were so frustrated we decided to leave early and cancel my spa treatments and his golf the next day. The one positive I can say about the hotel is that they did refund our money no problem. Kohler is by no means a 5 star hotel... maybe the service is up to par but even the best service at a Ramada would not make it a 5 star hotel.....

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The American Club
488 reviews