Horrible hotel A review of Turnberry Isle Miami, Autograph Collection

I spent 2 horrible nights at the Turnberry resort with my mother. We had expected excellent service, great amenities, etc. Our room was not very clean - there were cigarette butts on the deck which very much surprised us. The general hotel staff was incredibly under-trained, the spa staff however, was terrific as was the spa. The on-site restaurants were good but over-priced. We ordered two movies in our room, neither of which worked, both of which were reported as not working to the front desk. When we were checking out, I pointed out the two movies on the bill and asked that they be removed, explaining that their malfunction had been reported at the time. The desk clerk departed to discuss it with the "manager", was gone a minimum of 10 minutes and upon her return explained that they were only going to remove one movie from the bill. I exploded at that point and she removed both.

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Turnberry Isle Miami, Autograph Collection
706 reviews