Horrendous stay. Awful service - don't do it. Would be better to sleep outside. A review of Railay Phutawan Resort

This hotel should be ashamed. We stayed in their 500 baht bungalow and what an awful time we had. Basically ruined our time here. We paid upfront for 3 nights (big mistake) and each night was worse than the next. The bungalow was falling apart literally. Several big holes in the floor, feels like you're going to fall through completely at any moment. The ceiling bows and each wall is covered in damp and it's so musty. The shower was completely hopeless, spraying pathetically ice cold water in all directions. Huge cockroaches coming up the sink drain and running around as you try to brush your teeth. Just horrific! Even with a mosquito net (although badly damaged - we tried to cover the holes with tape) we were bitten to death! And had small bugs running across us. The 2nd night there was what sounded like a rat running around the room, i was terrified. The next day I asked the receptionist I wanted to move - or at least have the holes covered up and got nothing but grief saying I could "leave if I wanted" ...great service. She called her boss and fobbed me off to him on the phone, who also refused to help in anyway or offer any discount for our last night repeating saying "talk to my staff" and hanging up the phone. We'd already paid and had no time to move as we had a tour to go to that day, so our hands were tied. We saw in the 2000 baht air con suite, which to be fair looks really nice if you're willing to pay so much. Shame we had to live in absolute squalor down the path. This whole experience was very distressing. Please do't do it to yourselves and avoid at all costs!
Reviewed by Mar 18, 2013
Railay Phutawan Resort
62 reviews