Hated the Miami Hyatt Regency A review of Hyatt Regency Miami
Stayed at the Hyatt Regency both pre-cruise and post-cruise, and I will never stay there again. The staff, with the exception of the folks working at the Bell Desk, was incredibly unfriendly. You couldn't pay them to smile and the rooms were very run down. On our post-stay, there was a band playing on the deck of the Bank of America building, which we could clearly see, AND HEAR, from our room. I called the front desk to find out when I could expect the music to stop, and they were incredibly defensive with a "it's not our fault" attitude. They said that the ordinance states the band is supposed to stop at 11:00, but they couldn't do anything if they went on longer. They played until 1:00. They did not tell us when they gave us those rooms that this would be an issue. I don't recommend this hotel to anyone, and I would encourage the cruise lines to not endorse them -- they behaved as though they were annoyed by our business.