Has gone down hill over the past 2 years but still a good hotel A review of Crowne Plaza Brugge
Stayed at this hotel 2 years ago and after that visit I would have given it an excellent rating. In fact I liked the hotel and its location so much that I returned to it last week. This time I was disappointed. The hotel room rate is very pricey and does not include breakfast. A buffet breakfast is available at 20 euros and is charged to your room on a daily basis whether or not you take it. Obviously if you have not taken the breakfast it is deducted from the bill without any argument. However, this takes time, so don't expect a quick departure if you have not taken the breakfast. Also watch for charges being made to your bill from the minibar when you have not used it. Again when you point this out to staff the charges are removed without argument. However, I want to relax in the hotel and do not wish to keep complaining about charges I have not incurred.
I would now rate this hotel as a good to average hotel. It will shortly require to be refurbished as it is beginning to show signs of wear and tear. When they do this management should consider additional sound proofing between rooms.