Great View with Many Problems A review of Ritz-Carlton Boston Common

Me and my family of four stayed at the Ritz Carlton, Boston Common for three days/ two nights. We had orginally booked two connecting rooms. Since they had no connecting rooms available the were very nice and offered to give us an upgrade and try to find a connecting room. we agreed and spent the rest of the day out of the hotel. upon arriving at around 5:30/ 6:00 they had a BEAUTIFUL SUITE ready for us, but not the second room. We were very happy as we were assured th econnecting room would be ready after dinner. Upon arrival the first room was not made up and we were informed in the lobby that there was no connecting room. They said they had put two cots in the exusting room. we had no choice but to accept it. when we made our way up to the room, it had not yet been made up. soon after housekeeping and the manager came up and took care of it. they were very nice and apologetic. the second night we asked the concierge to make a reservation at a quaint, pretty, Northern Italian Restaurant in the North End. He suggested one and made the reservation. Upon arriving we soon realized the restaurant was none of the above. after dinner we arrived at the hotel. for the second time we found the room unmade. we called house keeping and the same procedure followed. the next morning when we checked out the staff was very nice and apologized for all the problems. they even gave us one night free. even though the experience was not up to ritzcarlton standards, the people at the hotel were very nice.

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Ritz-Carlton Boston Common
440 reviews