Great value A review of Holiday Inn Express Hotel & Suites New Tampa I-75 Bruce B. Downs
Brand new hotel (maybe 2 years old at the most?) in a very good location, off the main road yet literally five minutes from Busch Gardens and Univ of South Florida. Very friendly staff, truly accomodating. Large, clean rooms with two queen size beds instead of the usual doubles, or a king. Off the lobby is a lovely room used for the free continental breakfast, which is not the usual donuts/pastry affair but a very extensive cold buffet including fresh fruit, cereals, hard boiled eggs, etc. and wonderfully fresh cinnamon buns. This room also has a computer with Internet available for anyone to use, also gratis, plus they offer free Internet in all the rooms.
But it is the staff there that really makes this relatively inexpensive hotel stand out - I inadvertently didn't cancel a previous reservation and was billed for it - so a month later when I went to book a room and mentioned that, not only didn't they charge us, they upped us to a junior suite because we had paid $10 more than the current special rate they were offering! They truly understand customer service.