Great Stay!! A review of Sheraton Suites Columbus

I had the pleasure to stay at the Sheraton Suites in Columbus Ohio last month--when I say pleasure, I truly mean it. I was greeted at the front desk by Chris--his customer service skills just shine! He told me about the new service promise the hotel has--it ensures a great stay or the guest can receive some sort of gift or money back. This just told me that the hotel truly cares for the guest's happiness. I was visiting Columbus for a business meeting I was having--I stayed for 3 nights. I received great service in the Grill from the server, I believe his name was Marvin or Martin, I'm not sure which one. I called housekeeping to request some extra amenities (shampoo, coffee, etc.) and spoke with Michelle--more great customer service. The person that delivered my things, Juan, was very helpful (I asked him if it was possible that I have a microwave). I received the microwave within 5 minutes! Upon checkout, Alex at the front desk greeted me by name as I approached the desk--wow! I look forward to returning again soon to this property--I would give the hotel 6 stars if I could!

Reviewed by
Sheraton Suites Columbus
314 reviews