Great Staff, Poor Plumbing A review of Eau Palm Beach
I stayed here for a conference at the end of October. Overall, the experience was enjoyable. As other reviewers have mentioned, the staff is outstanding. I can't say enough about their friendliness and desire to please. Also, the pool and hotel decor was beautiful. Some might say I'm nitpicking with the following complaint, but I discovered this problem exists in many rooms of the hotel--maybe the entire place...
Initially, I was given a room on the second floor of the central tower.
The water in the shower fluctuated every few minutes between hot and cold--enough so that I had to continually adjust the temperature. I mentioned this to the front desk and they moved me to a room on the first floor of the north tower, which was just a few feet from the conference activities. Well, different room different tower, but same water temp fluctuation! I asked a couple of other conference attendees and they were having the same experience. (I think the problem was made more uncomfortable by the extremely soft water, which made rinsing nearly impossible.) A problem such as this should be corrected to maintain the level of comfort that most Ritz-Carlton guests probably expect.