Great Resort - Lackluster service A review of La Quinta Resort & Club, A Waldorf Astoria Resort
We stayed at La Quinta for 3 days at the end of a 2 ½ week long California driving tour. We'd booked it in the anticipation that it would be a wonderfully relaxing break at the end of a chain of budget hotels before we had to head back to work. We also booked a 2-day spa package. This turned the price of each night at La Quinta into the equivalent of 1 week's accommodation during the preceding weeks of our holiday so we were expecting a top-notch stay. Whilst the grounds are well laid out, the accommodation was very comfortable (starlight casita) and the air-conditioning worked a treat (cool and only a moderately noisy rumble from near the bathroom), we did have some niggles with service. The mini-bar was many times high-street prices (not unusual I guess, but it does make it seem like the hotel doesn't care), we never did see the bath-robes that we were promised, there was no bath/shower gel until we asked for it, and TV services were identical but more expensive than any other hotel we stayed in. The shower water pressure was poor, and there are noisy air-conditioning units sprinkled around the grounds of the unit we stayed in. The spa facilities were average with the only pool being the exceptionally hot outside Jacuzzi, there was very little shade in the outside seating area and I do not feel that the options/premium prices were at all well matched with what was available in other spas in the area. As said, we were pleased with the room and general ambiance (I guess the $60m update last year helped - although it's starting to look rather built-up in places with the extra 177 villas), but maybe our expectations were too high. I think that the La Quinta Resort has been trading much on its history, and fear that the 2004 takeover by CNL Hospitality, an Orlando-based real estate investment trust, may further erode that personal touch (staff I spoke to mentioned that as part of the deal all their vacation leave had been bought out). Hopefully not, but I will probably be looking for a smaller hotel next time I'm in the area.
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