Great Remodeling job-Poor service overall A review of Hilton St. Louis At The Ballpark
Stayed here for my 60th birthday, had 2 rooms with daughter, son-in-law and 2 grandchildren in other room. Got to the hotel early on check-in day and room was not ready...no problem. Called back to hotel about 10:30 am from mall and they said one room was ready expect for not inspected yet . Got back to hotel about 1 pm and room still was inspected. Lady said check in is not until 4 pm and she was pretty rude. Checked back in a half hour lady talked to another lady and she couldn't understand why we hadn't been checked in yet.
All sorts of problems cleaning the room each day. Rooms were never cleaned before 4-5 pm after calling. Always left something unattended, forgot towels, no toilet paper, didn't clean coffee pot, on & on. On check out day they were knocking on our door just after 8 am wanting to clean it.
Seemed housekeeping was totally overworked, not enough of them to clean the rooms the right way. They were always working on rooms where people checked out so others could check in, with guests staying over a few days receiving service that was always late and done quickly and not complete.
Remote didn't work on TV called twice to get someone to help.
Gift shop was closed a lot during daytime hours. Do not accept a room with the ice machine 1 foot from the room as it is very noisy, drops ice often during the night, plus other people using it.
Had breakfast buffet with our room deal and the buffet was very nice, but service was either very good or very poor, one lady, especially was only worried about her tip as she made sure you knew the tip was not included with the free buffet. She waited on us 2 of our 4 days and both days her service was very poor. I went and found the juice and coffee. She was more interested in talking to the help than seeing to our needs.
Our grandchildren were trying to take a nap one afternoon and the room was clean yet (4 pm). The do not distrub sign was out so they called the room to see if they wanted the room clean.
Overall not happy at all with many of the hilton associates. The hotel has been remodeled and they did a great job on the hotel as it is beautiful, especially the public areas. The rooms are nice, but the bathrooms are very small.
I would stay here again if the price was right only because it is really close to Busch Stadium. You have to hope Hilton will get the service up to their standards.