Great property, but check in is a little rocky A review of Four Seasons Resort, Palm Beach
This was our third time at this property. We think it's great! We like the smaller size, and the staff is excellent. They remember your name, and they even remember what your children order for breakfast in the morning. Very impressive. The concierge is excellent, and we used them several times for dinner reservations. The only thing that STILL needs work is the check in process. Each time we have stayed here, check-in has been a challenge. This trip our room was not ready at 2 (prior to check in time). No problem. They indicated it would definitely be ready before we finished our late lunch. By a little after 3pm, still not ready. No problem...we had some errands to run, and some beach toys to buy. When we returned at almost 6pm, it still wasn't ready. Finally, a manager had to get involved to get it resolved. He was very apologetic, which we appreciated. This is a tremendous property that just needs to get that last little item fixed to be absolutely perfect.