Great Potential - Hope for quick service improvements A review of Hilton Suites Ocean City Oceanfront
Previous visits to OC were day trips only because I was not thrilled with the selection of hotels in the area. So once I found out the Hilton was opening, I decided to give it a try and stay 3 nights June 2006. Paid over $300 per night so expectations were high for this category of hotel (was not expecting Ritz Carlton).
The good: beautiful hotel; rooms are spacious...very nice colors; comfortable bed & quality linens; full kitchen a big plus; bathroom designed with double sinks, jacuzzi tubs and Crabtree & Evelyn amenities I adore; large balcony with table and 4 chairs; wonderful ocean front views and long walks on the beach; nice staff; lots of restaurants nearby. Overall stay was an enjoyable & relaxing weekend.
Needs improvement quickly - all related to Service: room not ready by 3pm - they rushed to have it ready by around 4pm, but the room was not clean which delayed us further; food in the restaurant was good, but getting it was very very slow - it took almost an hour to be served breakfast 2 mornings and there was no more than 6 other persons in the restaurant; maid service was significantly lacking...the maid told us she was trained to only make the bed and change the towels (did not change linen unless asked; there was no wipe down of bathroom counters, no tub/shower cleaning and one day the trash was not removed).
I rate this hotel 4 stars given the other hotel options in OC - my sincere hope is that the improvements are given priority quickly. I made reservations to return for a week in August (rate is $450 per night....similar rate I pay at the Ritz Carlton in Miami this time of year), but will continue to read reviews on this website to help assess progress.
Very glad this Hilton expands hotel choices in OC and Iook forward to returning many times if the service and experience consistantly settles at a quality level. There is great potential and a few basic changes will make this a top destination in OC...it's a new hotel and I'm willing to give them a little time to get it right.