Great poolside A review of H10 Tenerife Playa

booked hotel through main hotel group online confimation received straight away and payment confirmed called two days before to check reservation ok, apparently although booked 4 months before the hotel did not receive notification so spent all day waiting to make sure booking ok! when arrived found room above main street and no balcony when booking specifically requested a sea view and balcony, so make sure you check again, when moved with the 'help' of the reception staff had to pay again for balcony, not expensive but if already paid very annoying, so start of holiday ruined by staff who were not happy that we wanted what we paid for, the staff were polite but you could tell it was not easy and they were very unfriendly when my husband pointed out that it was not our fault they got the information late and incorrect but we had to pay for that, the room was nice but bathroom very small, and several people got bitten by insects, which i have not experienced in any other hotels we have stayed at in the town, the dinnning room is all no smoking which is fine but several mornings and evenings i refused point blank to join a queue for meals which stretched back 20 feet, subsequently it cost us extra in meals as well, having paid for something again not possible to use, the downstairs areas poolside bar and bar area were very nice and there is a pool attendant 9-6pm everyday, i would not stay at the hotel again and would not recommend to anyone i know maybe if the reception staff were more friendly and you didn't have to struggle to use the toilet instead of the bidet, due to the size, our stay may have been bettter but i will not q for meals like cattle due to inadequate space, on a lighter note as usual puerto cruz was fantastic and already planning another holiday at a different hotel of course

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H10 Tenerife Playa
780 reviews