Great location, but A review of The Ritz-Carlton Pentagon City

I stayed at the Ritz Oct. 1st - 5th. The location is very convenient, with the Metro on the street level and with the huge Fashion Mall attached. I was very disappointed in the service. Upon check in late Fri. night I requested a coffee machine. I agreed to the $5 charge. I called after a hour and was told one wasn't available. It finally showed up the next afternoon. There was a dirty filter left in it. The front desk people were not very helpful despite their excessive politeness. I received turn down service only twice, this is not a big deal but I expected more from the Ritz and I was sure paying more. Overall the value is just not there. They do not offer airport transportation or coffee in the rooms that most hotels do these days. To be fair the bed was probably the most comfortable one I have ever slept on and the room was spacious and spotless. The gym was very nice with a great locker room.

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The Ritz-Carlton Pentagon City
524 reviews