Great, just don't count on the shuttle A review of Sheraton Pentagon City Hotel

The hotel is in a good location. The beds are great (sweet sleeper pillowtop), but the ever important shuttle service to the metro and airport is unreliable at best. My wife and I were actually stranded at the Pentagon City shuttle stop at 11:20 pm. The shuttle is supposed to pick up there at 15 and 45 past the hour with the last pick-up scheduled for 11:15pm. We were at the stop at 11:05 and by 11:20 I called the hotel to see where the shuttle was and I was informed that I had "missed" the 11:15 pick-up. We obviously had not missed the pick-up because we had been there since 11:05. The shuttle finally showed up. We were lied to by the driver as to the reason why they were so late. After speakiing with management we were given a free night. The shuttle problems continued throughout our stay with varying degrees of severity. The shuttle is vital to the success of this location and they are dropping the ball! If you have time sensitive plans don't stay here as the shuttles run in a nonchalant manner, when they run.

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Sheraton Pentagon City Hotel
678 reviews