Grand Lodge & WPark of America have a ways to go. A review of Radisson Hotel Bloomington by Mall of America
We spent a night at the GL/WPofA for my daughters 7th B-day. Being newly opened the facility has all the right looks that you would expect of a new facility.
Rooms- We booked a pool-view with balcony, the room had a king bed with a sofa sleeper and two bunk-beds tucked behind a curtain. A HD TV was in the room, and all of the lighting was great. The major issue we had and suggested a change be made to management was the curtains to the Waterpark, they are essentially sheers with no light-blocking at all. So at 2:15 in the morning it was as though the sun was rising and the light came shining through from the WP area. It seems simple, but I would not think of booking this type of room as the view is nothing special from the balcony with the exception of your first 5 minutes in the room.
Front Desk- When I checked in, I checked to see about an upgraded room. The desk agent was not particularly helpful in this regard. I also asked about a recently well publicized accident on the "Flowrider-Surf/boarding machine) the desk agent looked right at me and stated "I don't know nothing about it." I told him that it seemed illogical that someone working at the property would not know anything about an accident that was on all the major channels and newspapers in the area. Matters not I guess, but they do need a little assistance in their customer service skills. Nice people though, the desk manager Abbi was particularly helpful when it came down to it.
Food- The main restaraunt was ok, portions are to small for the price. $18.95 for 5-Ribs and a 1/4 chicken. I would suggest the Wild rice soup and the cornbread, our server KC was great. The main manager however was not particularly impressive as we had an issue that KC needed to go to him on due to an error and even though it was not busy in the restaraunt he would not even get up to apologize or see how we were doing and we had 8 people so it was not a small party for dinner. Again, not a big deal but not what I would expect from a new place trying to work things out and get it right.
WaterPark- We have been to Wisconsin Dells, both Kalahari and Great Wolf and vastly prefer them, particularly the Kalahari which seems much larger. I was a little concerned when their website shows no pictures of any of the rides or the park overall, just abstract crap and made up stories. If you can go during the week, go. We had the place literally to ourselves as school is still in session. One of the lifeguards said the shut the park down twice last weekend at a capacity of 3500 people and that it was an absolute madhouse. Another told me he stopped by over the weekend which he had off, took one look and then left. For big kids 6+ there are 3 body slides, 2 tube slides and one family raft ride(fun), certainly not what I had expected from the "Largest indoor waterpark in America". The Flowrider is a lot of fun, but when it is busy you can literally be off of it in 10 seconds after a long wait. There were only about 3-10 people waiting when we went so it was pretty quick and a blast.
Hope this was somewhat helpful, hard to fault them being new and all, but for $300+ it was a little bit of a letdown.