Gorgeous, relaxing hotel A review of Four Seasons Hotel Westlake Village
We booked this hotel through our local travel agent which helped us secure our upgraded "premier" room for three nights past our original package that included the upgraded lodging. This review will be long but hopefully thorough enough to answer any questions.
The hotel is indeed located in an industrial park and the back of the hotel faces the freeway. In fact, we drove right past Dole Drive when we saw the hotel building thinking it was an office complex and the hotel must be further down the way. The building itself is modern in design, exactly the same as the office? complex across the way. But once inside, the hotel is luxurious in every way. The only mild disappointment was that the hotel gardens were not as expansive as anticipated from the Four Seasons web page.
We booked the hotel for 5 nights, the first two were on the "Introductory package" which includes a premier room with $200 spa credit and the second night free. The second part of our stay was on a bed and breakfast package.
The interior hotel design is European with Asian accents. Lots of dark wood with butter squash walls and rich red hues and asian/euro furniture and draperies. The public bathrooms are gorgeous with Victorian design. Or room was like the public area with the butter colored walls, red carpet, dark wood, and asian accents. The bathroom had an amazing long and deep bath tub. There was ample room for clothing and accessory storage with all the little Four Seasons extras that make the hotel top notch. There was a small fruit basket with a one liter bottle of Evian water complimentary on the wood counter upon entry. Also there are several coffee and tea choices complimentary with coffee maker.
The spa - it was simply beautiful but we encountered a few glitches. We used our two included massages on the first day and rescheduled two 80 minute massages for two days later. My spouse waited about 20 minutes after I was called back and never had massage tech come to get him. After going to the front desk it turns out two therapists were assigned to me. So he lost out on his 80 minute massage and ended up with a 50 minute massage. Do double check right away if you massage is running late. The second spa error will be mentioned during our hotel check out. The spa design again carries over with the same color scheme and there is a relaxing large waterfall that separates the men's and women's section. There are "bed" chairs throughout. There is also a co-ed section that leads out to the adults only pool and japanese gardens.
Dining - We ordered room service the first day, $50 for a salmon burger and turkey burger, ouch! The food was good but perhaps a tad bland. Presentation was very good. We enjoyed breakfast in Hamptons and I'm still thinking about how tasty it was a few days later. All of the fruit was ripe and delicious as well the entrees, so fresh. Great tea service. Excellent staff, easy to converse with.
Checkout - Small issue. We were charged for three spa treatments on the first day when we had two. The check out agent disputed with me that our spa credit was not applicable for the spa but the "Institute for Well Being", then I showed her where we had already been credited for one treatment so it must have been the right place. After that she called the spa and took off the second credit and then the final bill was still incorrect as we were then charged again for the third treatment that we didn't have. So do check your bill, we were overcharged $220.
The concierge was excellent with driving directions and made dinner reservations for us one evening without prompting, so courteous. Very friendly.
All in all it was a wonderful stay and the hotel lives up to Four Seasons luxury standards. The only regret was that there was not more places to sit in the gardens with back support and that they were not larger. We would certainly stay again in the future. Hampton's alone for breakfast makes me want to come back! Hope this helps.