Good service A review of InterContinental Kansas City at the Plaza
We stayed in a "King Superior Room".
The valets were awesome, though the checkin lady was not very friendly, seemed rather sullen, and didn't even tell us how to get to our room.
We went there to celebrate my partner's birthday. We ordered room service for dinner and for breakfast. Room service is VERY fast (dinner took 30 minutes; breakfast arrived in 11 minutes from the time we ordered), well-priced (steak for $32; pasta for $12; breakfast for $12; desserts for $7), and beautifully presented.
The bathrooms are small and cramped, though clean and equipped with necessities like hair dryers and high-quality toiletries. Our shower did not drain properly (I was standing in at least five inches of water by the end of my shower), there was no vent so the bathroom got rather steamy, and when I took a shower in the evening the water was not hot at all (though in the morning the water temperature was perfect). I turned it as hot as it would go but it did not get very warm at all.
Upon arrival, we only had one bathrobe (two people in the room) and it took three hours and three phone calls to get a second bathrobe delivered (including one incorrect delivery of additional towels which we didn't need).
The beds were very comfortable and the flat screen tv was a nice touch. The climate control worked well. The balconies were small but had good views of the plaza.
The saunas in the men and women's locker rooms were lovely. I just wish they had a hot tub at the hotel!
Overall, I would say that Philips Hotel is better for less money, unless you want a plaza location or can make use of the swimming pool (which opens Memorial day weekend), in which case I would say that the Intercontinental may be worth the extra $60.
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